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Policies

Returns

Merchandise purchased on the The Media Source Internet site or its subsidiary websites may be returned to the following address:

Refunds are issued in the same tender as the original purchase. Proof of purchase (receipt and/or packing slip) is required for all returns/exchanges. All returns must include return address and phone number.

Please note that you are responsible for all postage and/or shipping costs on returned merchandise; The Media Source will not reimburse for shipping and handling charges.

Shipping Policy

Our goal is to provide you with excellent customer service. Most orders are processed and shipped within 2 days after they are placed, unless we give a different time frame for a specific item. However, due to factors such as unexpectedly high demand for a product, vendor availability or delivery delay, we occasionally may not be able to ship an order within this time frame. We will notify you promptly if there is a delay or if we need to cancel your order.

All products shipped to US addresses are sent by 1st Class US Mail; orders sent to addresses outside the US are shipped via standard international mail. Please note that shipping time does NOT include order processing time.

NOTE: Shipping and handling fees are subject to change without notice.